The New Age For CX

In an era where technology seamlessly intertwines with our daily lives, the landscape of Customer Experience is rapidly evolving. As technology continues to penetrate every facet of our existence, its integration into our routines has become more than a mere convenience—it’s an expectation.


The advent of Web 3.0 has brought forth a new wave of innovations, reshaping the way businesses engage with their customers and enhancing their overall experience.


In this report, we outline eight trends at the intersection of Web3 and Customer Experience. We analyze how these trends impact the customer journey, and outlined key startups and brands that are leading the way.


Our objective is to separate fact from hype and highlight the interesting potential of Web3.0 as a tool. Insights are a deep reflection around the future of Customer Experience, an analysis of how business models connect to captivate and nurture companies’ most valuable asset – their customers.